Privacy Policy

Last Updated: October 26, 2025

1. Introduction

Skill Creations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at skillcreations.in (the "Site") or use our offline services.

Important: Skill Creations is an offline, service-based business. We do not offer online ordering or e-commerce. All services require in-person consultation at our location in Saharanpur, Uttar Pradesh.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Company name (for corporate clients)

Project Information:

  • Billing and delivery addresses
  • Payment information (collected in person or through secure bank transfers)
  • Project details and preferences
  • Design requirements and specifications
  • Order amount and basic transaction details

Communication Information:

  • Messages sent through our contact form
  • Email correspondence
  • Phone call records (if recorded, with your consent)
  • Feedback and reviews

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information:

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Time zone and location data

Usage Information:

  • Pages visited
  • Time spent on pages
  • Referring website
  • Links clicked
  • Navigation paths
  • Search queries

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our Site
  • Improve your browsing experience
  • Analyze Site traffic and performance

Types of Cookies We Use:

  • Essential Cookies: Required for Site functionality
  • Analytics Cookies: Help us understand Site usage
  • Functional Cookies: Remember your preferences
  • Marketing Cookies: Track ad effectiveness (if applicable)

You can control cookies through your browser settings.

3. How We Use Your Information

3.1 Primary Uses

We use collected information to:

Provide Services:

  • Process and fulfill projects
  • Create custom designs based on your requirements
  • Communicate about projects and deliveries
  • Provide customer support
  • Send project confirmations and updates
  • Coordinate in-person consultations

Improve Our Services:

  • Analyze Site usage and performance
  • Understand customer preferences
  • Develop new products and services
  • Enhance user experience
  • Conduct market research

Marketing and Communication:

  • Send promotional emails and newsletters (with your consent)
  • Inform you about new products or services
  • Share updates about our business
  • Respond to your inquiries

Legal and Security:

  • Comply with legal obligations
  • Protect against fraud
  • Enforce our Terms and Conditions
  • Resolve disputes
  • Maintain security

3.2 Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your information based on:

  • Consent: You have given explicit consent
  • Contract: Processing is necessary to fulfill our contract with you
  • Legal Obligation: We must process to comply with law
  • Legitimate Interests: Processing serves our business interests

4. How We Share Your Information

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist us:

Technology Services:

  • Sanity CMS: Content management (data stored securely)
  • Vercel/Hosting: Website hosting and infrastructure
  • Cloudflare: CDN and security services

Business Services:

  • Payment Processing: Secure bank transfers and in-person payment handling
  • Delivery Partners: Project delivery and tracking
  • Email Service: Communication and updates (e.g., Resend)
  • Analytics Tools: Website analytics (e.g., Google Analytics, if applicable)
  • Commission Partners: Limited transaction data for commission tracking only

Professional Services:

  • Legal advisors
  • Accountants
  • Business consultants

4.2 Business Transfers

If Skill Creations is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

4.3 Legal Requirements

We may disclose your information if required to:

  • Comply with legal process (court orders, subpoenas)
  • Enforce our Terms and Conditions
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Prevent fraud or security issues

4.4 Business Partners

We may share limited information with our business partners:

Commission Tracking:

  • Order amount and basic transaction details may be shared with commission partners
  • Partner names and contact details
  • Project completion status
  • We do not share payment methods, full addresses, or sensitive personal information with partners
  • Partners are bound by confidentiality agreements

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

5.1 Security Measures

We implement reasonable security measures to protect your information:

  • Secure Socket Layer (SSL) encryption
  • Secure data storage
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

5.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5.3 Your Responsibility

  • Keep your account credentials confidential
  • Use strong, unique passwords
  • Report any suspicious activity immediately
  • Log out after using shared devices

6. Data Retention

6.1 Retention Period

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

6.2 Deletion

After the retention period, we will:

  • Delete or anonymize your information
  • Securely dispose of physical records
  • Remove backups containing your data (within reasonable timeframes)

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

Access: Request a copy of your personal information

Correction: Update or correct inaccurate information

Deletion: Request deletion of your information (subject to legal requirements)

Restriction: Limit how we use your information

Portability: Receive your information in a portable format

Objection: Object to processing based on legitimate interests

Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

7.2 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email
  • Contacting us directly
  • Updating your preferences (if account features are available)

You will still receive transactional communications related to your projects.

7.3 Cookie Preferences

You can control cookies through:

  • Browser settings
  • Cookie consent tools on our Site
  • Third-party opt-out mechanisms

Note: Disabling cookies may affect Site functionality.

8. Children's Privacy

Our Site and services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

9. International Data Transfers

9.1 Data Location

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

9.2 Safeguards

When we transfer information internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses
  • Adequacy decisions
  • Other legally approved mechanisms

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • Improvements to our services

11.2 Notification

We will notify you of material changes by:

  • Posting the updated policy on our Site
  • Updating the "Last Updated" date
  • Sending email notification (for significant changes)

11.3 Your Continued Use

Continued use of our Site after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

12.1 Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or your information:

Email: hello@skillcreations.in
Phone: +91 9368146800
Address: 7/243, Gaushala Road, Opp Aggarwal Dharamshala
Saharanpur, Uttar Pradesh, India

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer (if applicable):

Email: privacy@skillcreations.in

12.3 Response Time

We will respond to your inquiries within:

  • 30 days (standard requests)
  • 72 hours (data breach notifications)
  • As required by applicable law

13. Regional Specific Information

13.1 For EEA Residents (GDPR)

If you are in the European Economic Area, you have additional rights:

  • Right to lodge a complaint with a supervisory authority
  • Right to data portability
  • Enhanced rights to erasure and restriction

13.2 For California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected
  • Know if personal information is sold or disclosed
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising your rights

We do not sell personal information.

13.3 For Indian Residents

We comply with the Information Technology Act, 2000 and related rules. You have rights under Indian data protection law.

14. Specific Data Processing Activities

14.1 Portfolio and Marketing

  • We may use photos of completed projects in our portfolio
  • Your name/business may be mentioned in case studies (with permission)
  • You can request removal at any time

14.2 Testimonials and Reviews

  • We may display customer testimonials on our Site
  • We will obtain your consent before posting
  • You can request removal or modification

14.3 Analytics

  • We use analytics to understand Site usage
  • Analytics data is aggregated and anonymized where possible
  • We do not use analytics data to identify individuals

15. Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding disclosure of your personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Acceptance

By using our Site or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Questions or Concerns?

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us at hello@skillcreations.in.